Privacy Policy

All Policies - Effective date: [26-1-2026]

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal data when you use our website or make a booking.

1. Information We Collect - We may collect the following information:

• Name, email address, phone number
• Billing and payment details
• Booking details and stay preferences
• IP address, device information, and browser data
• Communications with us (emails, messages, enquiries)

2. How We Use Your Information - We use your information to:

• Process bookings and payments
• Communicate with you before, during, and after your stay
• Provide customer support
• Meet legal and regulatory obligations
• Improve our website, services, and guest experience
• Send marketing communications (only if you opt in)

3. Legal Basis for Processing (GDPR) - For guests in the European Union, we process personal data under the following lawful bases:

• Performance of a contract (booking and accommodation services)
• Legal obligations
• Legitimate business interests
• Consent (for marketing communications)

4. Sharing Your Information - We may share your information with:

• Lodgify (booking and property management platform)
• Payment processors
• Cloud hosting, analytics, and email service providers
• Regulatory or legal authorities where required

We do not sell your personal information.

5. International Data Transfers - Your information may be stored or processed outside your country of residence, including Australia, the EU, or other countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.

6. Data Retention - We retain personal data only for as long as necessary to:

• Fulfil bookings
• Meet legal or accounting obligations
• Resolve disputes

7. Your Rights - You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for marketing
• Request data portability
• Lodge a complaint with a data protection authority

8. Cookies - We use cookies and similar technologies to:

• Enable website functionality
• Analyse website traffic
• Improve user experience

You may control cookies via your browser settings.

9. Security - We take reasonable technical and organisational measures to protect your information from misuse, loss, or unauthorised access.

10. Contact Us - For privacy enquiries or data requests, contact us at: Email: [Insert email address]

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Terms and Conditions

By accessing or using this website, you agree to these Terms and Conditions.

1. Website Use - You agree to use this website for lawful purposes only and not to misuse or interfere with its operation.

2. Accuracy of Information - While we make reasonable efforts to ensure accuracy, we do not guarantee that all information is error-free or up-to-date.

3. Intellectual Property - All content on this website, including text, images, and branding, is owned by us or licensed for use and may not be reproduced without permission.

4. Third-Party Services - This website integrates with third-party platforms (including Lodgify and payment providers). We are not responsible for their independent policies or services.

5. Limitation of Liability - To the extent permitted by law, we are not liable for:

• Indirect or consequential losses
• Losses caused by events beyond our reasonable control

Nothing in these terms limits rights under Australian Consumer Law.

6. Governing Law - These Terms are governed by the laws and courts of Australia, USA, Europe and other International counties, which have exclusive jurisdiction unless otherwise required by law.

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Booking Terms

1. Reservations - A booking is confirmed once full or partial payment is received and confirmation is issued.

2. Guest Requirements - The primary guest must be at least 18 years old and responsible for all occupants and visitors.

3. Accuracy of Information - Guests must provide accurate personal and payment details.

4. Maximum Occupancy - Occupancy limits must not be exceeded under any circumstances.

5. Right to Refuse or Cancel - We reserve the right to refuse or cancel bookings where:

• False information is provided
• House rules are breached
• Payment is unsuccessful

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Cancellation and Refund Policy

Standard Cancellation Terms

• Free cancellation up to 8 days before check-in
• Cancellations within 7 days may incur partial or full charges and is at the discretion of Thula Lembongan Villas
• No-shows are non-refundable, unless by written agreement between both parties

Refund Processing - Approved refunds are processed to the original payment method within a reasonable timeframe which may take up to a week to process.

Force Majeure - No refunds are guaranteed for events beyond our control (natural disasters, travel restrictions, pandemics), unless required by law.

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House Rules

Guests agree to:

• Respect check-in and check-out times
• Maintain reasonable noise levels
• Follow non-smoking and pet policies 
• Use amenities responsibly
• Leave the property in a reasonable condition

Breaches may result in additional charges or termination of stay without refund.

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Payment and Security

• Accepted payment methods are displayed during checkin
• Payments are processed securely via third-party providers
• We do not store full credit card details

Security deposits or damage pre-authorisations apply and will be processed prior to checkin.

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Damage and Security Deposits

Guests are responsible for damage caused during their stay.
Where applicable:

• A security deposit or pre-authorisation is required to be processed prior to checkin
• Charges may be applied for damage, excessive cleaning, or missing items

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Cookie Policy

This website uses cookies to ensure proper functionality and analyse performance.
By continuing to use the site, you consent to the use of cookies unless disabled in your browser.

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Non-Smoking Policy

All internal areas within the properties/villas are strictly non-smoking.

This includes (but is not limited to):

• Cigarettes
• Cigars
• E-cigarettes and vaping devices
• Any other smoking or combustion products

Smoking is not permitted indoors or near open doors or windows. Smoking is permitted in external areas as well on the roof terrace.

Breach of Policy

If smoking is detected:

• Additional cleaning and deodorising fees may apply
• Charges may include professional cleaning, linen replacement, or damage remediation
• Guests may be asked to vacate the property without refund for serious or repeated breaches

Guests are responsible for ensuring all occupants and visitors comply with this policy.

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Pet Policy

Pets are not permitted / permitted only with prior approval] — select the option that applies to your property.

If Pets Are NOT Permitted

• No pets or animals are allowed on the property at any time
• This includes visiting pets
• Breaches may result in additional cleaning fees or cancellation of the stay without refund

Registered assistance animals are permitted where required by law. Guests must notify us prior to arrival.

If Pets ARE Permitted (Approval Required)

Pets are permitted only with prior written approval and may be subject to:

• Pet fees or additional cleaning charges
• Size, number, or breed restrictions

Pet Conditions

Approved pets must:

• Be house-trained
• Not be left unattended for extended periods
• Be kept off furniture and bedding
• Not cause excessive noise or disturbance

Guests are fully responsible for:

• Any damage caused by pets
• Additional cleaning or repairs required

Failure to comply may result in additional charges or early termination of the stay.

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